Terms & Conditions

Website Disclaimer for: www.boothjunkie.co.uk

Software & Licence Refund Policy

2. Make a contract with us

2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

2.2 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.

2.3 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.

2.4 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.

2.5 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

2.6 This contract is covered by English law.

2.7 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

3. How to place order

3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.

3.2 If purchasing a quote, the buyer accepts full responsibility for checking the accuracy of that quote.

3.3 The buyer assumes responsibility for the goods being suitable for the purpose for which they are being purchased.

3.4 Carriage charges will be shown prior to you placing your order.

3.5 You will be required to pay for the goods in full at the time of ordering.

3.6 We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard or Delta/Connect.

3.7 Promotional prices only apply during the period stated.

3.8 All prices quoted on our website are in UK pounds sterling.

3.9 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

3.10 Once your order is complete we will notify you of the dispatch date.

3.11 Only voucher codes obtained from Booth Junkie Ltd will be honoured. Any vouchers from this website that are over 6 months old can be considered expired and will not be accepted.

4. Delivery & Carriage Charges

4.1 Goods will be dispatched from our warehouse within 7 working days and any estimated dispatch date is an estimate, which can change without notice. Dispatch may be delayed in accordance with point 4.13.

4.2 We will aim to deliver goods within 2-3 working days of dispatch for any order sent to UK Mainland. International order may take 7-10 working days. Deliveries may be delayed in accordance with point 4.13.

4.3 Your order may arrive in more than one delivery.

4.4 We can deliver our products anywhere in mainland Great Britain and Republic of Ireland. Unfortunately we do not deliver to any islands or the Highlands/Islands of Scotland, however, we are able to deliver to a mainland courier company on your behalf for onward shipping.

4.5 We will dispatch the goods to the shipping address that you specify on your order.

4.6 All deliveries will require a signature upon delivery.

4.7 Disposal of packing materials is your responsibility.

4.8 If there is no one to accept the order on the scheduled delivery date the goods may be returned to the factory and we reserve the right to charge you an additional re-delivery charge.

4.9 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery, if the carriers are able to make the change. This will delay your delivery.

4.10 Please check the goods on delivery – any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within two working days of delivery of the items.

4.11 If the goods are lost or damaged please report this to us within two working days from the delivery day.

4.12 For large and bulky item, deliveries may be made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the goods.

4.13 Sometimes, for reasons beyond our control, the carrier may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We are not responsible where this causes a delay or failure in delivering your goods.

4.14 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.

4.15 If you order Goods from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

4.16 It is your responsibility to comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable for any breach by you of any such laws.

5. Cancellation and returns

5.1 This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations, or the following goods which are exempt from the right to cancel.
Any items which have been custom made, such as frames, skins, photobooth panels, templates and animations.
For Trade and Business customers, please see section 8.

5.2 You can cancel your contract at any time up to 14 days after the day of delivery. To do this, please write to us at the address listed above. We are unable to accept cancellations by phone or email. Please refer to point 5.1 for items exempt from this term.

5.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

5.4 If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us and/or our supplier (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

5.5 You may properly examine the goods for 14 days as you would do had you made a purchase in person, however you may not return any goods that have been installed unless they are faulty. For exempt goods please see point 5.1.

5.6 If you fail to return the goods, we may make arrangements to collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

5.7 In the event of a refund being made, we will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due under this contract. Please see point 5.1 for exemptions.

5.8 We reserve the right not to replace any item that has been used, as we will deem this acceptance of the goods.

5.9 We will not be held liable for any fees incurred, or any lost bookings due to late, damaged or lost deliveries.

5.10 We are not liable for any loss of earnings due to late, incorrect or lost deliveries.

5.11 We reserve the right to refuse replacements on any damaged items reported to us outside of two working days. Please refer to points: 4.10 and 4.11.
This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.

6. Faulty Goods / Guarantee

6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. In addition, you must provide us with a digital photograph of the problem as this saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights. Please see points 4.10 and 4.11 for time restrictions.

6.2 All goods are guaranteed against materials and workmanship defects for a period of 6 months.

6.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.

6.4 Any items advertised as ‘used’, ‘refurbished’, ‘ex-demo’, or similar, may include noticeable cosmetic marks and/or signs of previous used and may not include the original manufacturers packaging. The item will be supplied with accessories/parts as advertised in the product description, and will be in correct working order, unless otherwise stated.

6.5 We reserve the right to void any warranty should we find any unauthorised tampering with, disassembly of, repair, alteration or modification to any of the product, misuse, abuse, negligence due to improper operation and/or storage, excessive temperature, accident, abnormal voltage or usage of generator, and other Acts Of God, or improper use or connection to incompatible equipment.

6.6 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until either a indicative digital image is supplied by the customer, and the original goods have been received at our warehouse and checked.
The cost of returning goods to us is your responsibility. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

6.7 Items located near any source of heat should be protected either by heat deflectors or other suitable protection.

6.8 Within the time-scale laid out in point 6.2, we will replace defective goods free of charge, at our discretion, providing that you have returned to us any faulty goods upon request.

6.9 If an item is no longer available we will offer an alternative. However, our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance, you will have the option of a refund on the items under the warranty claim.

6.10 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.

6.11 We are unable to guarantee and exact colour match due to the nature of some products.

6.12 All products are manufactured to tolerances of +/- 1.5mm.

7. Liability

7.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.

7.2 We do not accept liability for any consequential loss of profit or indirect losses. You should therefore not book any work which requires use of the goods until you have received them and inspected them.

8. Trade or Business Customers

The following conditions apply to orders placed by Trade or Business Customers.

8.1 Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by a Director of our company. We reserve the right to make cancellation and/or re-stocking charges.

8.2 Claims for missing or damaged items must be made in writing within 2 working days of delivery.

8.3 If purchasing a quote, the buyer accepts full responsibility for checking the accuracy of that quote.

8.4 The buyer assumes responsibility for the goods being suitable for the purpose for which they are purchased.

9.4 If any internal hardware changes, operating system changes, or other modifications are made to the device which cause the licence key to change, the device will then be considered different device and a new licence will need to be purchased to fully activate the software again.
There are no exceptions to this clause and we strongly suggest that you take a full image backup of any device prior to making any changes, or allowing anybody else to make significant changes to your device, or before allowing anybody to carry out any works or repairs on your device as we are unable to deactivate or transfer any licences once the licence key had been regenerated due to software and/or hardware changes performed by yourself or somebody under you instruction.

9.5 You will not dismantle, disassemble, copy, decompile, modify, reverse engineer, or create derivative works out of any of the product, including any of its software or source code, if applicable, without the express written consent and permission of Booth Junkie Ltd.

Website Disclaimer for: www.boothjunkie.co.uk

1. Use of Website

This disclaimer details our obligations to you regarding our website. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.

1.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Any and all material on this website must not be republished online or offline without our permission.

1.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.

1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.

2. Visitor Conduct

2.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.

3. Site Uptime

3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.

4. Links to and From other websites

4.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.

4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.

4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

5. Exclusion of Liability

5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

6. Law and Jurisdiction

6.1 This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

Software & Licence Refund Policy

Our software programs are available for purchase on a try-before-you-buy basis. We provide trial-ware to let customers fully evaluate against their needs before making a purchase decision.

Customer should use the trial period to make sure that the software meets their needs before purchasing a license and to ensure that the software operates how they expect. All of our software is fully functional during the trial period. None of our software requires registration to enable during the trial period.

Please note: Once the software is registered and licensed, we will be unable to offer a refund, we therefore advise customers to make full use of the trial period, to ensure the software meets their specific needs.

During your trial period, our support staff are available to assist in installation, configuration and usage via our help desk or via email. We strongly recommend that all customers, install, and test trial versions of any product prior to making a purchase.

In rare instances and only within 30 days of purchase, if due to technical difficulties or platform incompatibilities the software will not function, we may, at our discretion, issue a refund. In such instances, we require that you provide enough information for us to positively identify your purchase transaction (e.g., order number, your company name, date of transaction, purchase code, licence key). If we are able to positively identify your order, and if your request is made within 30 days of purchase, you must submit to us a letter of destruction of software on your company letterhead before we will process the refund. Booth Junkie is not responsible for lost, delayed, or misdirected mail or email, delays for downloading, or other communication system delays.

It is your responsibility to familiarise yourself with this refund policy. By placing an order for any of our software, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy.

If you do not agree with or fully accept these terms, we ask that you do not place an order with us.

Please send any questions regarding our refund policy to <contact@boothjunkie.co.uk>